The Tech Doctors takes a deeper look at how Microsoft Office 365 helps Bryce McDonald, a solo entrepreneur who runs DAY 1 Wake, a wakesurf board making business, scale his home-based business out to the world. Office 365 gives Bryce a new level of freedom that he didn't have previously because the cloud-based app lets him access, edit, and share documents from anywhere on any of his devices.
Automating business processes can mean substantial gains for your company, but you can't forget about the personal interaction your customer needs. It's a balancing act. Managing the customer relationship requires trust, loyalty, and an established rapport. Automation requires balance to preserve that relationship dynamic and enhance the overall customer experience.
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